nekobetPrivacy Policy
This page describes what we collect when you use nekobet and how we keep that data protected. We collect personal information only to process your account, verify your identity, and deliver live-dealer tables, sportsbook, slots, and esports services where local law permits.
Our approach is transparent: we tell you what data we hold, who has access to it, how long we keep it, and what rights you have. We do not sell your information to third parties. We encrypt sensitive data and restrict access to authorised staff only.
Read this policy in full to understand our data practices. If you have questions about how we handle your information, contact our support team via live chat or email.
What We Collect on nekobet
We collect personal data in several categories:
- Account information: Email, password, username, date of birth, and full name during registration.
- Identity verification: ID card photo, selfie holding ID, and government-issued document images for KYC (Know Your Customer) compliance.
- Payment data: Bank account details, wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history for deposits and withdrawals via mobile banking, local payment, online payment, or e-wallet.
- Device and usage: IP address, browser type, operating system, and timestamps of login and gameplay activity on nekobet.
- Communication: Messages sent through live chat, email, or in-app support channels.
We do not ask for unnecessary data. We collect only what is needed to operate your account, comply with anti-fraud regulations, and deliver live-dealer studios, football betting (Liga 1, Piala AFF, Champions League), blackjack, roulette, baccarat, Dragon Tiger, slots, and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
How We Use Your Data on nekobet
We process your information for specific purposes. Account creation uses your email and password to authenticate you. Identity verification uses your ID photos and personal details to comply with anti-money-laundering laws and prevent fraudulent accounts. Payment processing uses bank and wallet details to route deposits from and withdrawals to your chosen method.
We analyse gameplay patterns and login data to detect suspicious activity and protect your account. We use your communication history to improve customer support. We may contact you via email or in-app messaging about account updates, payment issues, or service maintenance during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi when processing windows shift.
Third-Party Processors and Sharing
We rely on third parties to deliver nekobet services. Live-dealer studio operators (external video-streaming partners) receive no personal data beyond your session ID and table assignment. Payment processors for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers (online payment, e-wallet, mobile banking, local payment) access your payment method and transaction amount only.
Our servers may be located outside Indonesia; data transfers comply with encryption standards. We do not sell your information. We share data with law enforcement only when required by legal process. We have data-processing agreements with all third parties that restrict their use of your information.
Cookies and Tracking on nekobet
We use cookies to keep you logged in, remember your preferences, and analyse how you navigate nekobet. Session cookies expire when you close your browser. Persistent cookies allow us to recognise you on return visits. We do not use cookies for marketing outside nekobet.
You may disable cookies in your browser settings, but this may limit your ability to use live-dealer tables, sportsbook betting, or account features. We do not track you across other websites.
Your Rights on nekobet
We at nekobet respect your data rights. You may request a copy of all personal information we hold about you. You may ask us to correct inaccurate data. You may request deletion of your account and associated data (subject to regulatory retention requirements for KYC and transaction records, typically years).
You may withdraw consent for marketing communications by opting out in your account settings. You may object to automated decision-making (fraud detection systems). To exercise these rights, contact our support team. We will respond within standard review periods.
Security and Data Protection
We encrypt all sensitive data in transit (HTTPS/TLS) and at rest. Payment information is stored in PCI-DSS-compliant vaults. Access to personal data is restricted to authorised staff and systems. We conduct regular security audits and penetration testing.
We cannot guarantee absolute security. If we discover a breach affecting your account, we will notify you via email and provide guidance on next steps. You are responsible for keeping your nekobet password confidential and logging out after each session.
Your Jurisdiction and Contact
This Privacy Policy applies to all users of nekobet, regardless of location. Our services are available only where local law permits. If you access nekobet from a jurisdiction where online gaming is restricted, you do so at your own legal risk. We disclaim liability for unauthorised access.
Our data controller is nekobet (the brand operator). We are responsible for all data held about you on our platform. If you have privacy concerns, contact our support team via live chat, email, or in-app messaging. We will address your inquiry within standard business hours. For formal data-subject requests, send a signed letter to our registered contact address (available in our Terms).
We review this policy annually and update it as our services evolve. Changes will be posted here with a new effective date. Continued use of nekobet after changes constitutes acceptance of the revised policy.